Returns & Exchanges
Due to the perishable nature of our gourmet chocolates, we are committed to ensuring your order arrives in perfect condition. If you are not completely satisfied with the quality of your purchase, please contact our customer care team within 15 days of delivery.
Contact Customer Care
Reach out to our support team via phone or email with your order number and details regarding the issue with your chocolate order.
Provide Proof of Quality
Submit clear photographs of the packaging and product if there are concerns regarding heat damage or shipping impairments.
Review and Approval
Our quality assurance team will review your claim to determine eligibility for a replacement or a refund to your original payment method.
Resolution Delivery
Once approved, your replacement order will be expedited with thermal packaging, or a credit will be issued to your account within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing